Your company contact types tell DC where to send specific information related to orders, artwork, billing, and more.
In addition to being used for automatic actions by DC, this information is available to distributors who use it to connect with the correct contact regarding order or product questions.
In this article, you'll find available contact types and a description of how each one is used in DC.
Main Contact
The default contact that’s setup in your account when it was created.
All correspondence types fall back to your main contact if no other contact is setup
Artwork Contact
The Artwork contact displays in the shopping cart on the "Imprint / Personalize Your Product" page. DC will send Artwork files uploaded to orders to the Artwork Contact as well.
Artwork correspondences fall back to your main contact if no Artwork contact is setup
Billing Contact
The Billing contact displays on invoices created for your customers.
Billing correspondences fall back to your main contact if no Billing contact is setup
Customer Service Contact
The Customer Service contact displays in the "Request More Info" section on product detail pages in DistributorCentral.
Customer Service correspondence types fall back to your main contact if no other no Customer Service contact is setup
Orders Contact
The default contact that’s setup in your account when it was created.
All correspondence types fall back to your main contact if no other contact is setup
Proofs Contact
The Proofs contact will be sent notifications proof approvals or changes. These notifications are also stored in the order's correspondences.
Proof correspondences fall back to your main contact if no Proofs contact is setup
Shipping - Primary Contact
The Shipping - Primary contact displays as the distributors order shipping address when entering orders in DC.
Shipping - Primary correspondences fall back to your main contact if no Shipping - Primary contact is setup
The following contact types are for internal records only. DC doesn't use these for automatic actions:
- Credit Contact
- Mail Department Contact
- Sales Contact
- Shipping - Other Contact
- Webmaster Contact
- Other Contact